Frequently Asked Questions

Why should I pre-purchase my tour tickets?

We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. By pre-booking your sightseeing attractions, you can rest easy that your tour and guide will be ready upon your arrival.

How do I confirm my booking?

In order to make sure your tour is all set, please re-confirm your reservation with us at least 24 to 72-hours in advance of your tour date. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. Our number is listed on your trip voucher received at the time of booking. For your convenience, call 773-826-2000 for assistance.

Do I have to present a printed copy of my voucher or can I just show it from my smart phone?

We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.

What is your cancellation policy?

Cancel within 24 hours of your reservation.